working in a coffee shop is a lot like having a show to watch every day. if you have a lot of regular patrons, you see them come and go, learn what few details of their lives they share over the espresso machines, and do it again the next day. but when it comes down to it, you begin to care about these regular strangers.
it almost makes waking up before the sun worth it just to see someone smile over their cup of coffee. the other side of this borderline cheesy emotion is sometimes crazy stuff happens. at a chain as large and hospitable as the one i work at, its bound to draw in a crazy person or many. those encounters leave us giggling or frustrated, and ultimately have ended in much back of the house discussion.
this is a no holds barred account from the back side of the counter.
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